July 28, 2005

Tech Tip: ICE Your Cell Phone for Emergencies

Now here's a tech tip that could help you in an emergency: Most accident victims carry no next of kin details, yet most carry a mobile phone. Should you be injured or otherwise incapacitated, consider adding one or more ICE entries to your cell's phone book. ICE stands for "In Case of Emergency", and many paramedics are trained to look for ICE entries. The emergency medical team can use them to call others to notify them of your condition. You can use "ICE1", "ICE2", etc., or "ICE - Sue", "ICE - Jim", etc. For more information, see the ICE web site.

On a similar note, I've added "Call if Found" entries for many years in my cell's contact list, although for a different purpose -- recovering my cell phone when I lose it. It's happened twice over the past few years, and both times someone called me to return it.

As you'll want these entries to be conspicuous, don't bury them in a long phone book list. Force them to the top. Since many devices sort the phone book entries alphanumerically, you'll probably need to place a special character at the beginning of the contact name. I prefer to add a period (.) as it's unobtrusive, such as ".ICE1" or ".Call if Found 1". If this doesn't work, you can try other characters or simply prefix ith with one or two "a's".

Note: If you've already added the same phone number as a separately named entry (e.g., Jim's Home), you may notice some substitution in your Caller ID and call lists -- especially if these new entries are sorted first as recommended. Where you used to see "Sue's Cell" or "Jim's Home" on your incoming call display, you may see "ICE1", "ICE - Sue", or "Call If Found 1" -- depending upon what you entered.

Unfortunately, some or all of this information could also be used to assist identity theft if the person who finds your phone is so inclined. Thus you may want to limit the amount of personal information listed. Most definitely, notify your ICE contacts that you've added them and provide them with additional instructions, such as a list of people to contact on your behalf. Also counsel your ICE and trusted contacts to be careful not to give out any truly sensitive information, even during the initial shock of hearing bad news. In this regard, I'd suggest telling them to gather as much verifiable information as possible from the caller, including name, address/location, and phone number.

Lastly, I just read "E911 is a Joke" in the print edition of the August 2005 issue of Mobile Magazine. The gist is that E911 (Enhanced 911) has a ways to go yet, as the author states it's common for cell phones to have trouble reaching 911 for several reasons. From the article:"Most major wireless carriers have long since complied with a federal law requiring cell phones to transmit location-based data to emergency call centers, which would make it easy for the authorities to find you if you need help. But that's only half the equation. Enhanced 911 (E911) data is worthless if the emergency center that receives your call lacks the technology to do anything with it. And sadly, most do."

Basically, it goes on to state that when some call centers are overwhelmed by volume, they just forward the calls elsewhere, so you may be bounced from center to center. So while E911 is a great idea, it's probably a spotty solution for the near terrm. I'd like to see the same push directed at the carriers and phone manufacturers to be focused on the local call centers, so we can eventually have a much more reliable and effective solution.

Topic(s):   Mobile Tech & Gadgets  |  Privacy & Security  |  Trick or Treat
Posted by Jeff Beard